Aaron Olson Support Team

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  • iDashboards System Requirements

    Below are the iDashboards System Requirements. Hardware: CPU and RAM Requirements    Operating System - Microsoft Windows 2012 or higher, or any version of UNIX or Linux for which a Java Virtual M...

  • Web Browser: Clearing Your Cache

    This will require viewer privileges for utilization. Problem: After an upgrade the charts might not load, screen could be blank, or other strange issues could occur. An old version of the iDashboar...

  • Mobile Devices

    This will require Builder privileges for setup and Viewer privileges implementation. As of versions 8.5a-9.7f of iDashboards you have the ability to view your dashboards on a mobile device. It will...

  • Guest User: Images Not Refreshing

    This will require viewer privileges for resolution. Issue: The background image within a Public Access user URL does not refresh properly Internet Explorer. The browser is not refreshing as expecte...

  • SVG County Maps

    This will require Builder privileges for setup and implementation. SVG Maps are how we are moving forward with maps in iDashboards v10.2a or higher. The county map pack was put together to allow be...

  • iFrame Panel: Embedding Videos

    This will require Builder privileges for setup and implementation. When you are Embedding a video source such as YouTube there are some different configurations that you will need to set. Depending...

  • Cascading Input Parameters

    This will require Builder privileges for setup and implementation. What are Cascading Input Parameters? Cascading Input Parameters allow for intelligent sorting of a parameter based on the selectio...

  • Video Training

    For our Video Training Videos please follow this link to our Training and Learning system.     

  • Support Responsibilities and Resources 

    iDashboards is designed to be intuitive and easy to use. The following topics would be included for Technical Support and Professional Services. Please Note: This is not a comprehensive list of all...

  • AutoUploader Requirements

    The iDashboards Auto Uploader (IAU) allows for direct uploading of Excel files from a client computer to an iDashboards installation. The following is required to install and run the IAU on your co...