Reports Error: WebLogic 500 Error

This requires being connected to your server.

Issue:

When working with Reports in an environment where WebLogic is the application server running iDashboards, a 500 error message is received in the browser when trying to view any chart as a report.

500 – Internal Server Error

When looking at an idashboards.log file you will see the following error message:

[ERROR][2012-12-06 14:55:16,266][REQ-ID:19][ReportPluginImpl] sendReport(): ERROR: org.eclipse.birt.report.engine.api.EngineException: An exception occurred during processing.

Please see the following message for details: Cannot open the connection for the driver: com.ivizgroup.idb.oda

Resolution:

1. From C:\Program Files\iDashboards_SRV\Server\webapps\idashboards\WEB-INF\lib copy the js.jar file and paste it into the Java Extension Library Path, which can be found through:
   • iDashboards Admin -> System-> About: Java Extension Library Path
     • C:\Program Files\iDashboards_SRV\jre\lib\ext
   • For Older Installations:
     • C:\Program Files\Java\jdk1.8.0_241\jre\lib\ext;C:\Windows\Sun\Java\lib\ext
2. Restart the iDashboards/Tomcat service (iDashboardsSRV)

Disclaimer: iDashboards Technical Support Engineers are not Server Administrators who know in depth knowledge of them and their quirks. We often learn these skills on the job and have limited knowledge. We do our best to help you with your software in determining if: you are not leveraging the software in the best way for your data or you found a bug in the software, because we want to assist you in your success.

If the above is unable to resolve the issue, then please contact iDashboards Support for further assistance.