Alerts Issue: Users are Unble to See Alerts

This requires Admin privileges.

Issue:

Customer configures an Alert(s) but does not find the alerts to be firing as expected.

Resolution:

Please verify the following Alert settings:

1. Is your alerts server started?
   • Login to iDashboards Admin
   • Select Alerts
   • Under Server Status check the Current State. It should state RUNNING
2. Make sure your Browser Alert Check Interval (Minutes) has a value.
   • Select System
   • Then System Settings
   • Click Alert Settings
   • Validate that there is a value for the Browser Alert Check Interval (Minutes) setting and that the value is low enough for the user to receive an alert
3. Verify your SMTP Settings
   • Select System
   • Then System Settings
   • Click SMTP Settings
   • Validate the settings. Please consult with your email administrator for more details
4. Verify the Alerts: Notification Email Settings
   • Select  System
   • Then System Settings
   • Click Alerts: Notification Email Settings
   • Make sure that: Notification Email Enabled is set to Yes
   • Validate the settings. Please consult with your email administrator for more details
5. Verify Your User Settings (each User must do this)
   • From the Lobby
   • Select in the top right corner Your User Image
   • Then the User Settings box will appear
   • Click Periodically check for new alerts
   • Then click Receive alert notification by email
   • Verify Email address is valid for the logged in user.
     • Please be aware that these settings are tied to the logged in user, so only those alerts which are visible to this user will be fired in the Alerts Notification

For More Information:

• iDashboards Admin Manual 17. Alerts

If the above is unable to resolve the issue, then please contact iDashboards Support for further assistance.