Web Browser: Clearing Your Cache – OSKAR

Problem:

For any number of reasons, it may be necessary to manually perform maintenance within your browser. Most browsers will save some information from websites in its cache and cookies. Clearing the cache and cookies can fix certain problems, especially after a product version upgrade.

Note: It may also be necessary to log out of iDashboards and then log back in to see certain changes take effect.

Resolution:

Clear your browser cache.

How To:

Here are the Steps to Clear your Cache:

none

Chrome, Microsoft Edge:

Quick Method:

Shift + F5
- or
Ctrl + Shift + R

Robust:

F12 to bring up the developer menu.
Right-click on the refresh icon you should get 3 options Choose Empty Cache and Hard Reload

Firefox

Open Firefox
Click the menu button and select Settings.
Under Settings click on History
Click on Clear Recent History from the drop-down list. You can also reach the page with the shortcut key Ctrl+Shift+Del
From the dialog "Clear All History", select the Time Range "Everything" and make sure Cache is selected (as recommended by development).

Click on Clear Now and entire cache memory of selected time range is emptied.

Internet Explorer

Open Internet Explorer
On the top, to the right click on tool (Gear icon) option, just next to the star icon or you can use the shortcut key Alt+X.
From the drop-down menu click on Internet options

Under Browsing history click on Delete.

Unmark preserve favorite website data
Mark Temporary Internet files and website files and Cookies and website data

Click on Delete and all the cache of your Internet Explorer will be removed.

Safari

Open Safari
Go to the Safari menu in the upper left corner of the page
Click on Choose preference and then on Advanced
Under Advanced click on Show Develop menu in menu bar
Now click on Develop option in the menu bar
From the drop-down menu click on Empty Cache

Clear Cache Extension

Note: An optional extension, only for Google Chrome and Microsoft Edge

This browser extension allows the cache to be cleared with just one click instead of going through several menus to find the setting. iDashboards does not provide support for this, as it is a third party product, so should you have issues you will have to contact the Clear Cache developers for assistance. You can find that extension here.

Once you download the extension configure the utility as shown:

Scroll downward and select the Time Period "Everything"

No other boxes or radio buttons should be selected. With these settings all you will have to do is click the triangular clear cache button on the top right hand corner of your Google Chrome Browser, pictured below.

Enjoy cache clearing made simple!

For More Information:

If the above is unable to resolve the issue, then please contact TruOI Support for further assistance.