Data Source Java Error: Data Not Returned

This requires editing ivizgroup.properties on your server in the configuration (conf) directory.

Issue:

A timeout message appears when trying to access a data source  connection from the iDashboards.

The data source (ID = IDofDataSource) for this operation is currently unavailable.

Contact your iDashboards System Administrator for assistance.

In the idashboards.log file:

java.sql.SQLException: Operation timed out. Failed to connect after 10 seconds.

Resolution:

1. Go to the configuration (config) directory:
   • C:\Program Files\iDashboards_SRV\ivizgroup\config
2. In ivizgroup.properties add the following line:
   • jdbc.connectTimeout=60
3. Restart Tomcat (iDashboardsSRV)

If the above is unable to resolve the issue, then please contact iDashboards Support for further assistance.