Alerts Issue: Mobile Messages Not Sending

This may require Admin privileges.

Issue:

I have configured iDashboards to send Mobile Alerts, however I am not receiving any text messages.

Resolution:

1. Verify that you have added your phone information in your user account
   • This can be done in iDashboards Builder/Viewer
   • Select the Menu (same as justified paragraph alignment icon)
   • Then User Settings and make sure the following is turned on:
     • Recieve alert notifications by Text message
   • Then the following are filled in:
     • Mobile Carrier
     • Mobile Country Code
     • Mobile Number
     • Long Message Behavior set to Send Entire Message
2. Make sure your SMS settings are properly configured in iDashboards Admin
   
   • Select System
   • Then System Settings
   • On the left click Alerts: Mobile Settings
     • Make sure Mobile Notifications Enabled is set to Yes
3. Additionally, you must configure your SMTP settings
   • On the left select SMTP Settings
   • Input the following settings: 

• • Please refer to the following for detailed instructions:
    • Admin Manual 13.2.4 SMTP Settings
    • Admin Manual 13.2.9 Alerts: Mobile Settings

If you are continuing to have issues receiving your text alerts, please download the iDashboards log file by logging into iDashboards Admin:

1. Go to System
2. Select System Logs
3. Set General Level to Debug (most verbose)
4. Below that check both boxes
5. Click Save
6. Select idashboards.log
7. Click Download
8. Email this log file to iDashboards Support

For More Information:

iDashboards Admin Manual 17. Alerts

Mobile Country and Mobile Network Codes

If the above is unable to resolve the issue, then please contact iDashboards Support for further assistance.