LDAP: Authentication Login Fails

This requires being connected to your server.

Problem:

LDAP Authentication had been enabled and working with no problems for several months - then suddenly regular users were not able to login, and instead received this error:

The login module is not correctly configured. See the iDashboards error logs for more information. (Invalid authMode)

Resolution:

The problem is the password for the LDAP Service Account set to authenticate AD Credentials has expired. Refreshing the password for the Service Account will resolve this and allow user to access iDashboards again.

Disclaimer: iDashboards Technical Support Engineers are not Active Directory Administrators (ADA) who know in depth knowledge. We often learn these skills on the job and have limited knowledge. We do our best to help you with your software in determining if: you are not leveraging the software in the best way for your data or you found a bug in the software, because we want to assist you in your success.

If the above is unable to resolve the issue, then please contact Your Organization's Active Directory Admin for further assistance and if unable to resolve internally then contact iDashboards Support for further assistance.